Coming from a background in Customer Service, with over twenty years’ experience, in August 2020 I was lucky enough to be offered the position of Group Administrator within Amitola Communities. In 2022 as Service Desk Manager, I was involved in creating the Service Desk Team, the central point of contact for all of the Amitola Services. My current role as Operations Manager, allows me to continue to oversee the work of the Service Desk team, whilst closely supporting the directors and service managers. 

My role gives me the opportunity to get to know the amazing service users and fantastic teams across all of the Amitola Services, and enables me to see firsthand, the positive impact the team has on lives of our residents and tenants, which is incredibly rewarding.

As part of the Service Desk team, no two days are ever the same, we are responsible for many areas of the business, such as finance, HR and maintenance. I thrive on problem solving and being the person that people call on for support.

I have great respect for the owners and the commitment they have shown to empowering our residents/tenants. It is clear that this is their vocation, and I feel privileged to be a part of such an amazing organisation.